FAQ

A doctor on call service sends a DHA-licensed doctor to your home, hotel or office, so you can be examined and treated without travelling to a clinic or waiting in an emergency room. Vitals Healthcare provides this service 24/7 across Dubai.

Call or WhatsApp us on +971 58 131 0801, or use our online booking form. Share the patient's symptoms, age and location, and our team will confirm the visit and send the nearest available doctor.

In most areas of Dubai our doctor arrives within 30–45 minutes of your booking being confirmed. Arrival time can vary with your location, traffic and demand at the time of the call.

Yes. Our doctors, nurses and medical team are available 24 hours a day, 7 days a week, including weekends, Ramadan and public holidays.

We cover all of Dubai, including Palm Jumeirah, Dubai Marina, JBR, JLT, Downtown Dubai, Business Bay, Al Barsha, Jumeirah Village Circle (JVC), Arabian Ranches, Emirates Hills, Jumeirah Islands, Umm Suqeim, Al Garhoud, Al Furjan, MBR City, Dubai Investment Park, Arjan, Nad Al Sheba and The Green Community.

Yes. You can book on behalf of a parent, child, partner or guest. Please share the patient's details and any current medicines so the doctor is fully prepared.

Yes, let us know your preference when you book and we will do our best to arrange it, subject to availability at the time.

A doctor home visit starts from AED 299. The final cost depends on any tests, injections, medicines or procedures needed, and our team will explain any extra charges before they are carried out.

A doctor visit to your hotel room starts from AED 349. This includes the doctor's consultation at your hotel, apartment or holiday home.

We accept cash and credit or debit cards. We can also send a secure online payment link.

Coverage for home and hotel visits depends on your insurance plan and provider. Please contact our team before booking and we will advise you on your options.

Yes. Vitals Healthcare is licensed by the Dubai Health Authority (DHA License No. 3728742), and all our doctors and nurses hold valid DHA licences.

The doctor reviews the patient's symptoms and medical history, carries out an examination and any bedside checks needed, then agrees a treatment plan with you. If hospital care or a specialist is needed, the doctor will refer you and explain the next steps.

Common reasons for a home visit include fever, flu, cough, sore throat, ear infections, stomach upsets and food poisoning, dehydration, migraines, allergies, urinary infections, minor wounds and injuries, and check-ups for blood pressure or diabetes.

Yes. If you need medicines, the doctor will write a prescription and explain how and when to take them.

Yes. Our doctors see children of all ages at home, as well as adults and elderly patients.

A home visit is not for emergencies. For chest pain, difficulty breathing, signs of a stroke, severe bleeding, loss of consciousness or a serious accident, call 998 for an ambulance or go to the nearest emergency department straight away.

Yes. We visit hotels, serviced apartments and holiday homes across Dubai, 24/7, so guests can be treated in the privacy of their room.

Yes. Visitors and tourists can book a doctor in the same way as residents, by phone, WhatsApp or our online form.

Most routine blood and urine tests can be collected at home, for example a complete blood count (CBC), vitamin D, thyroid profile, blood sugar and HbA1c, cholesterol and lipid profile, and liver and kidney function tests. See Lab Test at Home for details.

Some tests, such as fasting blood sugar and lipid profiles, usually need 8–12 hours of fasting (water is fine). Our team will tell you if your tests need fasting when you book.

Most results are ready within 24–48 hours. Some specialised tests can take longer, and we will let you know the expected time when you book.

IV drips are given by DHA-licensed medical staff using sterile, single-use equipment, after a health check. Tell the team about any medical conditions, allergies or medicines before your drip.

Most IV drip sessions take about 30–60 minutes, depending on the type of drip.

IV therapy may not be suitable for people with some heart or kidney conditions, during pregnancy, or with certain allergies. The medical team will check your health first and advise whether a drip is right for you. See IV Hydration & Vitamin Therapy.

Our DHA-licensed nurses provide wound care and dressings, injections, medication management, post-surgery care, catheter care and help with daily care at home. See Nursing Care at Home.

Yes. As well as short nursing visits, we can arrange longer nursing shifts at home. Contact us to discuss the care your family member needs.

Yes. We provide home care for elderly patients, including nursing support, medication management, mobility help and regular doctor check-ups. See Elderly Care at Home.

Yes. Our physiotherapists visit you at home for back and neck pain, sports injuries, recovery after knee or hip surgery, stroke rehabilitation and mobility problems in older adults. See Physiotherapy at Home.